Technical Support Spec II

Staffing Management Group

Full Time
Day Shift
M-F 8a-430p

Job Summary

Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems.

Minimum Education

High School Diploma or GED

Required Skills, Knowledge, and Abilities

  • Written and oral communication skills
  • Ability to use critical thinking skills to analyze and solve problems
  • Ability to manage multiple deadlines and tasks
  • Ability to work successfully in a team environment
  • Occasional night, weekend, and holiday work
  • Occasional off-campus and overnight travel for site visits and training
  • Customer service or helpdesk experience helpful
  • Familiar with Microsoft Office products including Excel, Word, and PowerPoint
  • Meets all criteria of Tech I
  • Develop and create documentation and support materials
  • Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps
  • Develop and edit customer and technical support knowledge base documentation
  • Monthly Technology Report
  • Manage projects as assigned
  • Extensive knowledge of hardware deployments, installations and troubleshooting
  • Software installation and troubleshooting (OS, IE, Java, etc)
  • Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)
  • Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
  • Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.
  • Knowledge of mobile tracking software (unlocking devices in Absolute)
Accepted file types: pdf, txt, rtf, doc, Max. file size: 128 MB.