Scheduling Representative I

Staffing Management Group

Full Time
Day Shift
M-F 7:30AM- 5PM

JOB SUMMARY

  • The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

JOB REQUIREMENTS

  • Minimum Education
    • High school diploma or general equivalency diploma (GED)
  • Minimum Work Experience
    • Minimum one year of experience in an appointment scheduling position.
  • Required Licenses/Certifications
  • Required Skills, Knowledge, and Abilities
    • Knowledge of medical practice protocols related to scheduling appointments.
    • Knowledge of manual/computerized scheduling systems.
    • Knowledge of customer service principles and techniques. 
    • Skill in communicating effectively with physicians/clinicians about scheduling preferences.
    • Skill in maintaining master appointment schedule via manual or computerized means.
    • Skill in producing reports about appointment patterns as needed. 
    • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
    • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
    • Ability to analyze situations and respond appropriately.
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